 |
Rating Our Collision Centers
We
rate the performance of our
collision repair network through a series of 5 individual certifications
represented by “Stars”. By satisfying the criteria for each Star
Certification the collision center earns the distinction of
having achieved the Certification and can display the Certifications in
their marketing communications materials. Additionally, the
Certification “Stars” are displayed adjacent to the body shop's
listing in
the ASVRN Shop Locator on this website.
We have constructed an Alliance of
Industry partners to facilitate the verification and marketing of our
Acoat member shops. By having third party experts performing the
verification of our member collision centers, an atmosphere of trust is created. Below is a
description of the Certifications and role that each Alliance partner
plays in the verification process.
|
Alliance Partner |
Certification |
What is Verified? |
|
|
Sikkens Refinish Certification
|
Eligibility for the Sikkens
Product Assurance Plan which requires a Sikkens Certified
Painter is employed by the shop. |
|
|
CIC Class A Collision Center
Verification
|
Shops compliance to the 24
criteria specified by the Collision Industry Conference.
The Criteria relate to equipment, technical and management
training, health and safety and business licensing. |
|
|
Repair Quality Verification
|
Onsite quality inspections of
in-process vehicles. These are Performed on a quarterly basis. |
|
|
Customer Satisfaction Indexing
|
Customer satisfaction surveys of
all repair orders to determine satisfaction with services
levels, timeliness of delivery, repair quality, repairer
communication. Services must
be ongoing. |
|
|
Estimatics & Repair Status
Verification
 |
Submission of final estimate data
and maintenance of repair status information for the purpose of
calculating key performance metrics such as Severity, Cycle
Time, Alternative parts utilization and Estimate Compliance to
insurer standards. |
|
